Best Buy and Geek Squad Suck!!!!!!

Well I guess by the title you can figure out what this is going to be about. Best Buy and the Geek Squad are garbage. My ipod has crashed 2 times in the past year and i've had to bring it back to them so they can replace it or fix it. After 3 repairs i'm intitled to a new ipod. I left my ipod with them a month and a week ago and I just got it today. Not only does it not look like mine it has alot more scratches and knicks everywhere. I'm so pissed right now...